Since
its inception in 1983, Brink’s Home Security has been dedicated
to winning “Customers for Life” by providing customers the highest
standards in security and superior customer service.
Today,
Brink’s Home Security is a $282 million revenue company serving
more than 760,000 residential and commercial customers in more than
100 markets throughout North America. Brink’s Home Security’s focus
on providing superior service continues to generate rapid growth.
Brink’s
Home Security has grown organically into one of the largest home
security companies in the United States, a strategy that has resulted
in superior service for customers and greater value for shareholders,
while many of the company’s competitors have grown by acquisitions.
As part of Brink’s Home Security’s strategy, the company provides
superior service through its advanced, integrated electronic equipment,
best-practice procedures and commitment to customer satisfaction.
This home-grown approach also has allowed the company to build relationships
with customers with solid credit histories who value high-quality
service and are more likely to remain “Customers For Life”.
Brink’s
Home Security’s 2,500 employees are sharply focused on achieving
customer satisfaction with each customer contact. The professionalism
of sales consultants, the skill of certified technicians, and the
thoroughness of the company’s customer-care representatives have
enabled Brink’s Home Security to lead the industry in customer retention.
The
company’s diligent efforts to ensure the highest quality installation
standards have earned the company the prestigious Installation Quality
(IQ) Certification. Brink’s Home Security is the only national security
company to attain this designation from the Installation Certification
Board, an organization of police, fire, insurance, security, and
state regulatory professionals.
The
company’s state of the art Customer Monitoring Center in Irving,
Texas, was recognized for its exemplary customer care program by
Customer Interface Magazine. From this service center, Brink’s Home
Security monitors alarm signals and responds to customer inquiries
24 hours per day, seven days a week. The center, supported by a
fully redundant back-up site, was built to meet the exacting standards
of Underwriters Laboratories (UL), and it has achieved a UL listing
every year since the company’s inception.
Brink’s
Home Security continues to add value to the Brink’s brand by
finding new ways to serve the needs of potential customers in different
segments of the market. The company works closely with select major
home builders to install low-voltage wiring and cabling that interconnects
telephones, televisions, computers, sound systems and home theaters
– in addition to security systems. Also, the company has expanded
its services to apartment and condominium complexes, where people
have the same desire for reliable security protection as single-family
homeowners.
With
sales, installation and service offices in most major metropolitan
areas of the United States and western Canada, Brink’s Home Security
is well positioned to continue its growth. The company will attract
many new customers in the years ahead without losing sight of its
mission to win “Customers For Life.” Brink’s Home Security employees
know that every day presents a new opportunity to earn the continued
trust and loyalty of customers by providing a sense of security,
safety and well being.
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